DDRx Company Overview
Our company was founded in October of 2002, on the notion of supplying less expensive prescription medication to the general population. After many conversations with our families, friends, and doctors, we came to the conclusion that too many people (of all ages) were paying extremely inflated prices for their essential medication.
Due to the ever increasing costs of prescription medication, more and more Americans are turning to Canada for fulfillment, where they can save up to sixty percent. In addition to individuals, many self-insuring organizations and governments are also looking to the North to reduce their reimbursement obligations to their members. By virtue of this rise in demand for Canadian medication, there has been an explosion of online “cross-border” pharmacies and programs (both good and bad) to meet this need. Although some pharmacies have better features than others, none possess the crucial elements, inherent to the DoctorsDirectRx (DDRx) system, to withstand the scrutiny of the FDA and pharmaceutical companies.
DDRx is a dynamic program designed to revolutionize the process of obtaining patient prescription medications directly from their practitioners' offices, and at discount prices. Through its web-based functionality, DDRx allows for ease in order placement and tracking, pharmacy fulfillment, customer service, accounting, and statistical viewing. This dynamic solution automates the interaction between the individual, health practitioner, and pharmacy.
DDRx offers a solution that addresses safety concerns shared by some. DDRx will only allow prescriptions to be filled with the “electronic” approval of the patients’ health care professionals. Through the use of DDRx, the potential abuses of multiple fulfillment and/or forged or falsified information is eliminated. Moreover, we only use licensed pharmacies possessing the highest standards for order fulfillment. We go to great lengths to assure that these standards are being upheld and that customers using the program receive quality care.
Patients: In order to benefit from the exciting features of the DDRx Online program, your practitioner must be an active member. However, if your health practitioner Is Not yet a DDRx participant, you may still use this program by clicking here: DDRx Offline Program. Please inform your health practitioner of the DDRx program today, and take advantage of the tremendous savings and benefits it has to offer.
Health Practitioners: If you would like to obtain additional information regarding the DDRx program or membership, please continue reading the information below or click on the Health Practitioner Membership Info link, located at the bottom of this page. No Cost is associated with membership, and once completed, the DDRx program may be offered to any of your patients.
Please note that this program will not directly benefit everyone, due to shipping times and availability of medication. This information is available by clicking on our Shipping Info link found in our FAQ's or our Complete Rx List, respectively.
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DDRx Products & Services
DDRx is a web-based system designed to streamline and secure the process of Americans obtaining their prescription medication from Canada. Essentially, DDRx is an upgrade to the ordering processes currently used by the other “cross-border” programs and has become the premier process for pharmacy order fulfillment.
1) DDRx focuses on the use of the health practitioner. We feel that this is the key to the program and is what sets us apart from the others.
- All health practitioners/clinics participating in the program receive websites that serve as outlets for their patients to purchase their medication. All websites are user friendly and are customizable to the health practitioner/clinic (please view the program process overview for greater detail).
- In addition to offering prescription medication at the reduced Canadian pricing, DDRx eliminates the patients’ potential abuses of the “cross-border” programs. No orders can be sent through the system without the approval of the health practitioner, thereby expelling the pharmacy from filling orders with forged and/or falsified information.
- Most health practitioner office personnel spend between 5-10 minutes on hold with a local pharmacy while calling in a script for their patients. DDRx reduces this time allowing the health practitioner’s office to operate more efficiently. Patients using DDRx for the first time will spend no more than 2 minutes entering the required information for their order. Once the patient’s profile is in the system, future orders will take less than 1 minute to complete.
2) Through the use of DDRx, Canadian pharmacies are more efficient in order fulfillment.
- The average filling times of DDRx pharmacies are lower than those not on the system, due to its web-based functionality. With manual order submission, illegible faxed order forms and prescriptions must be clarified by the pharmacist by telephone or fax. This can significantly increase the time required to process an order.
- DDRx has the ability to interface directly with any Canadian pharmacy’s current database, thereby eliminating the need for manual order entry and any potential errors associated with that task. Additionally, when the pharmacy updates orders during the fulfillment process this current information is available to DDRx users.
- DDRx cuts faxing costs to the pharmacy, clinic, and patient.
3) DDRx has the ability to add pharmacies to the system as desired.
- DDRx solves medication supply issues with this feature.
- Pharmacies located in different Canadian Provinces may possess varied product offerings.
- Shipping times may be expedited by choosing a pharmacy located in closer proximity to the patient.
- This feature allows DDRx to offer lower pricing through pharmacy competition.
4) DDRx has accounting and website history sections built in to the system.
- This allows for easy payment tracking and “up to the minute” figures.
- System users will be able to view website statistics such as visitor counts, sales, and order details.
5) Patients have the ability to track their orders through DDRx. Order status and shipment tracking is available at all times via the DDRx website.
6) The ordering of refills through DDRx is a quick user friendly process and requires no health practitioner and/or office staff involvement, provided there are refills remaining from the original order.
7) There is an Email Center section available to all participating health care providers.
- DDRx members may mass email patients to convey any information that they deem necessary.
- Members may also respond to individuals that join their email lists.
8) Help with the DDRx system is readily available and offered in many forms.
- Customer support/service may be handled through email, phone support, or online using the various FAQ sections.
- Training on the system will be provided by a DDRx representative.
9) A unique benefit of the DDRx system is its adaptability. Most of the technology that is required to perform additional tasks, not currently possessed by the system, can be built from existing programming. Therefore, changes to DDRx are relatively easy and customizable.
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DDRx Program Overview
This program may be used by an entire clinic, a group of health practitioners, or a single practice, therefore all references made to "health practitioner" below will encompass all of the aforementioned users. Please note: There is No Cost associated with patient and/or health practitioner participation. Program details are as follows:
1) Health Practitioner signs up via the DDRx website, sales rep., email, or phone inquiry:
- All health practitioner information is entered by DDRx (website address, health practitioner signature(s), office details, etc.) and can be changed by the health practitioner, at any time, by using their admin section. All health practitioners within a group/clinic wanting to participate, must have their required information entered to become a member of the program.
- The health practitioner receives their own customized website, activated by DDRx.
- Their site is ready to accept orders.
2) The health practitioner is now part of the DDRx program:
- The health practitioner now has their own website to which they may refer their patients. The site may be updated to include specific practitioner's information, as well as, communicate office details and hours.
- By entering their username and password health practitioners may log in to their site's admin, and perform, among other things: View, approve, or reject orders, update site details/info, view site statistics by health practitioner/month/year, contact customer service, and obtain DDRx Help. The admin section should be checked daily to approve orders (if necessary) and place orders from within the practitioner's office.
- The health practitioner is given a complete DDRx reference manual, as well as, pamphlets with their specific name and web address attached, to hand out to patients. These pamphlets may be placed throughout the office using holders provided by DDRx.
3) Patients interested in DDRx may have their order placed in one of two ways:
- Directly by the health practitioner or staff during the patient's visit. Prescriptions filled in this manner would be ordered through the practitioner's admin, and will automatically have a status of "Approved." Placement in this fashion would require no further interaction by the health practitioner or staff for DDRx to begin processing.
- Patients order, through the health practitioner's website, from home or another location. Prescriptions filled this way will have a status of "Awaiting Approval", and will need to be "Approved" by the health practitioner or staff before DDRx processing will commence. "Approving" orders is a very quick and easy task and may be accomplished at anytime by reviewing the order in the health practitioner's admin section.
4) Once an order has been placed and its status is "Approved":
- All customer service will be handled by DDRx. This includes, but is not limited to: Credit processing, shipment tracking, updating orders, and answering all inquiries.
- Current order status and particulars are available at anytime to both the patient and health practitioner. Patients may view this information by visiting the practitioner's website, and the health practitioner may use both their website and admin to obtain these details.
5) The patient's prescription is filled and shipped to the address provided:
- The order is filled by a licensed pharmacy in Canada. All pharmaceuticals are manufacturer sealed, and are shipped directly to the patients address of choice.
- If the prescription was entered with Refills, the patient may generate these either by using their health practitioner's website, or dealing directly with DDRx customer service. The health practitioner's site will allow for refills until there are no more available for that particular order. Note: No health practitioner involvement is required in the refill process.
- Any delivery or refill inquiries should be directed to DDRx customer service.
- The order process is now complete.
This program may be offered to any number of patients that may be interested in DDRx. This information is intended to be a general guide and is in no way a complete overview of the DDRx Program. Greater detail is available via our DDRx website, pamphlets, reference manual, and customer service center. Please contact us with all requests for any additional assistance or information.
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DDRx Program Advantages
1) DDRx Addresses Safety:
This is the most important concern raised by the FDA, and we have the only true solution to answer these concerns.
- Faxing scripts to pharmacies allow for the potential abuse of multiple pharmacy fulfillment.
- Mailing original scripts still allows for multiple pharmacy fulfillment because an individual may copy the prescription and fax it to additional pharmacies.
- Calling in scripts by the health practitioners’ office may be abused because it is difficult to determine the individual making the call.
- Verifying approved fax numbers is possible, but improbable. There are methods to bypass the approval measures, and verification processes can be cost prohibitive.
Using DDRx, scripts are sent to the pharmacy through the “electronic” approval of the health care provider.
2) Expansion of Beneficiary Potential:
A unique characteristic of DDRx is that it is tailored to the health care provider, not to the individual.
- A “city solution” becomes a “community solution.” Due to the health practitioners’ involvement with DDRx, every patient has the opportunity to benefit from the program. A system set up in this manner has a potential beneficiary list as large as the community population, rather than non-DDRx programs that will only benefit city/state employees.
3) Increased Pharmacy Efficiency:
Pharmacies will save time and money through DDRx’s utilization.
- There is no longer a need to verify faxed prescriptions and information.
- All information passed through DDRx is legible and will not require any additional clarification by the pharmacy.
- Customer service responsibilities will be reduced.
- DDRx has the ability to import information into the pharmacy’s internal database, thereby increasing efficiency and decreasing manual order entry and errors.
- Turn around times are faster due to the elimination of faxes and mail.
4) Specialization of the Pharmacy:
- DDRx lets the pharmacy concentrate on their most important task: Order Fulfillment.
- DDRx handles most of the logistics that are counter productive to pharmacies, which makes them more productive and cost efficient.
5) Flexibility:
- DDRx has the ability to capture any required information, thereby making any requested reports a possibility.
- DDRx can be customized to meet the specific needs of a city/state.
Our goal is to have all of the Canadian pharmacies utilizing DDRx. We have the ability to interface with any pharmacy, and look forward to working with those that we have not yet contacted.
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DDRx Pamphlet Information
Participating health practitioners/clinics will receive patient "hand-outs" similar to the one shown below. All pamphlets will be health practitioner/clinic specific, listing their name and DDRx website address. "Practitioner ABC" is used in the following example:
Outside
Inside
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DDRx Health Practitioner Sign-Up
If you would like to obtain further information regarding the DDRx Program, or would like to become a member, please click on the Health Practitioner Membership Info link below. Please fill out all of the necessary information and a DDRx representative will contact you shortly. Thank you for your interest in becoming a DDRx participant.
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